FAQ
When is my order shipped?
We ship within 24 hours of the order being placed.
--------------------------------------------------------------------------------
How long will it take to get my order?
It usually takes 2-3 working days. Add 1 extra day for rural addresses.
--------------------------------------------------------------------------------
Do you deliver overnight?
We offer free NZ wide shipping which only takes 2-3 days. If you need the item urgently you can choose overnight delivery rate during checkout.
--------------------------------------------------------------------------------
Do you allow pick ups?
Yes we do. Please contact us at trendyfulstore@gmail.com to arrange for a pick up.
--------------------------------------------------------------------------------
Can I return the item if I’m not fully satisfied?
We take customer satisfaction very seriously. We accept returns, no questions asked, provided the item is in its original condition. We will refund 100% but you will need to pay for postage to send it back to us.
--------------------------------------------------------------------------------
What are the payment options?
We accept: Visa, Mastercard, Pay Pal, Apple Pay and Google Pay. We also accept NZ bank tranfer and cash on pick up.
--------------------------------------------------------------------------------
Can I track my order?
Absolutely! All orders are tracked. You will get an email with tracking details after your order is shipped so you always know where your item is.
--------------------------------------------------------------------------------
How secure are the payment options?
Trendyful is powered by Shopify. Shopify provides a reliable and secure shopping cart solution for e-commerce stores. Read more about it here.
--------------------------------------------------------------------------------
Are Power Banks allowed on planes?
In short, yes you can fly with most power banks but in carry-on baggage only.