Terms and Conditions
Terms and Conditions
The following terms and conditions apply to all transactions carried out through the trendyful.co.nz website. Using our services confirms your acceptance of these terms. The Site is not intended for individuals under the age of 18.
We advise customers where goods are shown with reference to a photograph we cannot guarantee that your monitor’s display of any colour will be accurate. We will deliver the corresponding goods but do not warrant that they will be identical to those displayed on your monitor.
The price may change at any point subject to currency fluctuations and suppliers pricing.
All goods are subject to availability, and full refunds will be given if for any reason your order cannot be fulfilled by Trendyful.
Shipping & Delivery
We offer FREE postage anywhere in New Zealand.
All products are dispatched from our Auckland base and are typically sent by Courier Post the next business day. It usually takes 2-3 working days to deliver anywhere in North Island and 3-4 working days in South Island. All shipments are tracked by default so you are able to track your purchase at any time. Tracking details are sent out automatically as soon as Courier Post scans your parcel. You get notified by an email or mobile number you provide at checkout.
Please note: Orders can only be sent to one address. If you require part of your order to be sent to a different address, please order those items separately.
You must advise us if you are working to a deadline when placing your order. Express delivery can usually be arranged at an additional cost if required.
Signature Required option is available on request at an additional charge.
Please contact us within 30 days of receipt of your order should you have any queries about the product(s) you have received.
While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately in writing outlining the fault. (Choosing the wrong product is not classified as a fault rather human error).
In the case of human error (eg. wrong product/colour/size...) all postage costs are buyer's responsibility.
Any goods must be returned in a saleable condition and in the original packaging.
All costs related to postage for returns of faulty products are the seller's responsibility.
This does not affect your statutory rights.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information or if you would like to make a complaint, please contact us by e‑mail or by mail using the details provided below:
Address: 3 Photinia Place, Botany Downs, AUK, Auckland 2010, New Zealand
Consumer Guarantees Act 1993 (the "Act"): If you are a consumer under the Act:
and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply; and
we do not undertake that facilities for repair and parts for the goods will be available.
Subject to this clause nothing in these Terms will affect your rights as a consumer under the Act.
Waiver: If at any time we do not enforce any of these Terms or grant you time or other indulgence, we will not be construed as having waived that term or our rights to later enforce that or any other term.
Severability: If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.
Governing Law: These Terms will be governed by New Zealand law and you agree to submit to the exclusive jurisdiction of the New Zealand Courts.